Watch What You Say in Interviews – “I guess” is a Common Mistake

I have recently been helping an organisation interview for an exciting and challenging role. The candidates being interviewed have been bright interesting people who bring significant experience in their fields.  Unfortunately this recent experience brought back to me one of the all too common terms that people use when prefacing an interview response – “I guess”.

While it may seem I am being petty, when you start an answer with “I guess” it basically negates whatever proceeds this, as when interviewing you are looking for definite responses, not “I guess”, particularly when people are talking about specific experiences, how they solved problems and so on.  While you may well have done all you said you did, the “I guess” at the start does not leave the interviewer feeling very confident in your reply. Doubt creeps in and that is not what you want. Instead take the time you need to gather your thoughts (as sometimes people say I guess to bide time) and then launch into your response.

Next to all of us do and say things in an interview which are out of character as the nerves set in.  However the key is to debrief and reflect on the interview, ask the interviewer for feedback and/ or run practise interviews with a friend or a professional to ensure that you come across as the best candidate for the job.

A Career Strategist & Coach can help you overcome any interview challenges you may have.

Alternatively see The DIY Job Search & Career Change Program electronic works, including ‘Interviewing, Negotiating & Landing Your Next Job’

 

What You Need to Know & Do Upfront Before Signing Your Next Employment Contract

While I have written and spoken about salary negotiation and employment contract negotiation before, I am now of the view that it may make sense to get some professional support upfront when negotiating your next employment contract.

Unfortunately rightly or wrongly we join a new employer very optimistic and take a lot of what is said and written on face value. However most of us forget that good times can soon turn bad, as evidence by the past few years.  When this happens too many employees are left with employment contracts that are light weight. As such they walk away with very little if anything and feeling very disgruntled.

That said, employees need to take a more proactive approach to their career management, of which a part includes their employment contract. Time and sometimes even money needs to be spent upfront to set things up properly.

While the bigger firms will have fairly standardised employment contracts (as they cannot afford the headaches of thousands of different contracts) they still offer room for negotiation around salary, bonuses, redundancy, earn out clauses, bonuses etc. Smaller firms tend to offer more flexibility around employment contract negotiation.

In today’s market, many recruitment or search firms will do the negotiations on your behalf. This can work in your favour or against you as I have covered in past articles. Personally unless they are excellent at this, you may be best to undertake the negotiations yourself or pay to engage a lawyer that specialises in employment contract negotiations.  Having a professional negotiator as the middle man has many benefits, including distancing yourself from your employer when it comes to the finer details so that your relationship at the outset is clean.

Generally employees seek out these services once they have been ‘forced’ to leave a company. It may make more sense to engage them upfront before you join, to minimise your chances of needing them at the other end!  This site I have come across, Executive Rights, offers a good starting resource for those looking to do more research into the topic. Also see their article on Negotiating an Executive Employment Contract

Note: a career strategist can assist you with the preparation and research stage of the process to ensure you are prepared to negotiate yourself or for when you engage legal representation.

Terrific Careers Event in March, Melbourne – Not To Be Missed

On Monday 26th March a fellow Career Coach & Strategist Melissa Martin and myself are hosting a breakfast for existing and prospective clients.

The breakfast will provide you with the opportunity to learn some great tips to help you with your job search or career change.

Some of the areas we will be discussing include:

  • Where to start when making a career change
  • Job search strategies (including networking)
  • Salary & employment contract negotiation

It is also an opportunity to meet with Melissa Martin, who will be available to see clients while I take a couple of months leave in June / July.

Register: for this free event or to find out more email kellymagowan@hotmail.com as places are limited.

Venue: Redmon, York Street South Melbourne.

Date & Time: Monday 26th March 9am to 10am.  (beverages & morning tea provided)

 

Why knowledge transfer is essential when contractors leave an organisation

Contractors can be an attractive, management and shareholder-friendly solution to staffing woes, but fail to build a knowledge transfer process into their contracts and you run the risk of losing all your expertise when they walk out of the door.

When the project ends and it’s time for contractors to finish up, will your staff be ready to take over? Can you be sure they are equipped with the specialist knowledge and insight needed to maintain momentum as the project moves from initiation into an ongoing administrative phase? Will they be able to deal with problems relating to people, processes and equipment? Or is all your expertise about to walk out the door when the contractor leaves?

Over the past few years Australian businesses have increasingly turned to white collar contractors (referred to as Independent Professionals or IPros by Entity Solutions) as a way of solving short and medium-term staffing shortages, and gaining specific skills or knowledge and support in various projects and assignments. Ever since the global financial crisis, uncertain economic times have caused companies to think carefully about their employment strategies. Headcount freezes and tightened budgets have made IPros an extremely attractive, management and shareholder-friendly solution to staffing woes.  To read this full post visit the Entity Blog.

To read the full series of posts from Entity Solutions from their most recent contractor research visit the Entity Blog.  

Why Staying Employed Can Hinge On Some Superficial Criteria

This weekend I read in one of the newspapers careers sections about some research done by Hays Recruitment about how employees are now more focussed on dressing up for work.

According to this research and article, due to the uncertain economic climate employees are increasingly fearful of losing their jobs. Based on the Hays research it seems an increasing number of employees are opting to dress more formally during the work week, including on casual Fridays for fear or losing their jobs.  It strikes me given this that employees don’t have much faith in how organisations measure employee productivity!

The idea of ‘been seen’ and ‘looking professional’ by the right people (your bosses etc) at work still pervades.  Being seen is more important than productivity and output. Perhaps this is due to many organisations still unable or unwilling to put in place measures to actually understand and measure their employee’s productivity.  Instead of focussing on output, many are still focussed on the old school way of tracking performance.  While I can appreciate some professions are easier to measure than others in relation to output by each employee, such as sales – there are certainly more effective systems that can be incorporated for tracking output across all professions that are less superficial.

So it seems that if you are at work on time and work the set hours (often recorded via your security pass and/or computer login times), are seen by the right people and look professional your likelihood of staying employed are increased.

Share your views on the subject. Have you experienced this in your career? Do you think organisations need to be better equipped to measure employee productivity?

Liars Poker, Hitting the Wall & Finding Meaning in Your Work

I found myself re-reading the Financial Review article, ’Hitting the wall – Michael Lewis figures out what went wrong, 30 January 2009’  by Michael Lewis, author of Liar’s Poker over the summer holidays.

For those of you not familiar with the book Liar’s Poker it takes you through the fall of Salomon Brothers through the perspective of a former employee Michael Lewis.  One of the key figures in the book is the “immensely rich chairman of Salomon Brothers, John Gutfreund.”  Gutfreund was eventually forced to resign from Salomon Brothers, and supposedly fell on harder times. Lewis tracked him down to find that he was working on a panel about Wall Street at Columbia Business School. “When his time came to speak, he advised students to find something more meaningful to do with their lives. As he began to describe his career, he broke down and wept.”

The book Liars Poker and article provide a fascinating read on a number of levels, particularly around the trading and packing of the mortgage bond. As I re-read the article the message of having a sense of meaning and purpose in your work emerged. A topic that I covered in a previous post ‘Questions to Help You Find ‘Meaning’ in Your Work’

While for some, the concept of having meaningful work may appear soft or perhaps simply impossible – the reality is that for most of us having a meaningful work life, brings a sense of purpose and satisfaction. Would Gutfreund have experienced this insight had he not fallen on hard times? I would like to think so.  Regardless, it certianly offers food for thought.

 

Powerful Words to Sell Your Skills, Engage the Reader & Get the Interview

Most Executives and Senior Professionals find preparing their resume a challenge. As a result the resume is put together quickly and reluctantly, and reads like a chronological list of their education and work experience. At its basic level this is what the resume needs to be, however if actually want your resume to stand out and engage the reader, more energy needs to go into how you write about and sell your skills and experiences. It is difficult for most of us to sell ourselves effectively in a couple of pages of text, yet essential for job search success.

Quantify and Qualify Your Skills!

A sentence that says you have ‘exceptional interpersonal and communication skills’ is largely a waste of text! It tells the reader nothing, yet many resumes have a listing of skills or competencies with no supporting evidence to demonstrate them. You know why you are skilled in certain areas however unless you can communicate them to the reader in a powerful way, they are empty words.

Including specific examples, where you can demonstrate these skills or competencies in a past or current job is crucial as they create a picture in the readers mind and offer credibility to what you are saying. Without it, the words are pointless. If you cannot quantify or qualify everything in your resume (aside from your personal details) then the information is taking up valuable real estate that you could be using to really sell yourself to the reader and secure that next brilliant role.

Always avoid including lists and sentences that don’t describe in detail with a relevant example your skills or competencies. Rather than, ‘I have excellent client relationship skills demonstrated through 10 years in Sales‘, the example below tells the reader you deliver client satisfaction which is more important than how many years you have been using these skills. Being specific and outcome orientated wins hands down.

Example: Client Relationship Skills: In over 100 client assignments I have never received negative feedback from a client. I have used each new project as an opportunity to develop my client relationship skills to ensure their continued satisfaction.

Below is a listing of words to assist in selling your skills more effectively in your Resume and in the interview. These relate to everything from data to people and systems. Using powerful action orientated words create a positive impression.

 Accomplished  Administered  Analyzed  Built  Completed  Composed  Conducted  Controlled  Coordinated  Created  Decreased  Delivered  Demonstrated  Designed  Developed  Directed  Eliminated  Established  Evaluated  Expanded  Founded  Generated  Guided  Implemented  Improved  Increased  Initiated  Instructed  Invented  Launched  Led  Maintained  Managed  Modified  Motivated  Negotiated  Organized  Originated  Participated In  Performed  Planned  Produced  Proved  Provided  Recommended  Reduced  Re-organized  Researched  Revised  Saved  Sold  Solved  Streamlined  Supervised  Trained

The resume is often only looked at when you change employers. Such an important document warrants more attention and together with these tips you should see your resume have more impact.

Tips to Write & Sell Work Achievements in Your CV

Achievementsare a critical part of your resume, perhaps more important than responsibilities, and therefore should be given prime resume real estate. Ensure that any achievements that are already listed on your resume are engaging to the reader and actually quantify or qualify what you have achieved. If they are fairly un-inspiring due to how you have presented them, either edit or remove them and update with more exciting and relevant examples. When describing your achievements, remember to think about how your reader is interpreting what you are saying. A couple of well written, relevant examples paint a more positive and engaging picture and far outshine a long list of basic and poorly written achievements.

Consider reading the following statements whilst reflecting on your more recent jobs. Take down notes of situations that come to mind.

Have you designed or introduced a new process that may have increased efficiency or sales?

  • Have you solved a difficult problem?
  • Have you received any awards?
  • What has been your experience with managing or training difficult people?
  • Have you mentored or coached colleagues or those external to your business?
  • Have you developed a new system, a product, etc?
  • Have you designed something?
  • Can you think of something you have done for the first time?
  • Have you prepared any reports, papers, articles etc that others could not?
  • Have you saved your company or department money?

It is worth compiling this information as it happens, get into the habit of documenting your achievements either as they occur or regularly with enough detail that you can recall what you did when it comes to updating your resume. With these examples at hand, it will help enhance your resume and create more compelling stories for the interview. When documenting your achievements, it is important that they are detailed, relevant and engaging to the reader. Below is a weak and strong example of the same achievement.

Weak Example: The introduction of new rebate initiatives, that was successful in saving the company a substantial amount of money.

Strong Example: I successfully negotiated revised annual trading terms by offering lower rebate terms to the company’s key accounts through incentive targets and the introduction of promotional rebates. This initiative generated a cost saving of $700,000 within six months of the change.

If you are unsure if your achievements are coming across strongly, ask a colleague or friend to review.

The Benefits of Putting Yourself & Your Career Goals Out There

I have been fortunate to have had a great start to the year.  Upon reflection I had done a fair bit of the preparation in 2011; however luck certainly has also been on my side.

In early January 2012 I was surprised and delighted to be called by a producer from ABC radio to come and speak on Prue Bentley’s drive program on the topic of making a career change.  Having never done radio, to make my debut on talkback radio was certainly moving me out of my comfort zone. I adopted the attitude that I know and am passionate about my subject matter, which helped put me at ease. It also helped that the staff at the ABC Radio station were all friendly fantastic people.

This call did not come out of nowhere, as in 2011 I had some ideas for career related radio segments. I put out proposals to various radio stations, some via network introductions and others cold. I received the ‘no thank you’ messages as well as some ‘no responses’. The approach I took is what I encourage my careers clients to undertake when making a job or career change. And the responses I received were very similar to those in the job search process.

In 2011 no one was interested in what I had to pitch, which also shows you timing is everything. It also highlighted that because you are not snapped up right away, it does not mean there is not a market for what you have to offer.

There are many benefits to putting yourself out there, rather than simply applying for jobs via the traditional channels. The difference is that it can take time, and also relies on building relationships.  It requires a strategy and extra effort.  Most importantly it relies on moving out of your comfort zone – which is not easy I know.

If you have some career ideas or dreams for 2012,  be it about growing your personal brand (via public speaking, writing etc), changing jobs or careers, setting up your own consultancy or sideline business, volunteer work, a board position etc, I encourage you to put it out there, as you never know what will come back.

Share any stories you have where you have put yourself out there in terms of your career, and what it led to.

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