Toyota’s Redundancy Performance

I spoke with Kath Walters yesterday from Leading Company in relation to the retrenchments at Toyota. Kath has written a great piece ‘Eight leadership challenges facing Toyota’ in which I am referenced. I am keen to add further points to this article and clarify my views.

Yes, the reality is that retrenchments (the role is made redundant, the person is retrenched) are part of work life for everyone and have been for 10 plus years now. Nor is it unusual for most of us to expect to be retrenched multiple times in our careers.

As the Leading Company article highlights, the key is for organisations to manage the process in the most dignified manner possible, adhering to best practise, which unfortunately does not always occur.

When we join an employer, we engage in a contract with each party agreeing to uphold their end of the bargain. I don’t advocate employers unfairly treating employees, nor do I advocate employees taking advantage of their employers. While the majority of employers and employees do the right thing, there are always those that play by their own rules!

In the instance of Toyota, it was a mixture of both the company not performing, resulting in them assessing staff who had low performance ratings.  It is likely that those low performing staff were doing so for a variety of reasons – from not being in the right work environment, the right job or just not being engaged due to their own personal reasons.  One would hope that Toyota took the steps to address and assist them, before making decision to go down the redundancy path.

I certainly wish that those who lost their jobs with Toyota receive great outplacement support and go on to find rewarding jobs and careers.

Job crafting: The concept and the benefits

According to a 2009 Gallup survey, the majority of Australian workers (82%) are not engaged with their work. This is obviously a problem from both an employee and a company perspective. The post on recruitment website Destination Talent, called The majority of Australians don’t like their jobs, goes on to say that this lack of engagement costs Australian companies between $33-42 billion each year.

Surveys of employees from the most junior to the most senior within companies show that employees value good leadership, having career development opportunities and working for a company that has a good culture and values aligned with their own.

Clearly there is some disconnect between what companies are offering and what employees are experiencing. Most people don’t go to work to do a bad job and be disengaged. They want to experience challenges, achievements and a sense of purpose in their work, yet companies need to consider how to better facilitate this, particularly in a tough economic climate where funds may be limited for further training and development, promotions or pay increases.

One way to create a more connected workforce is via the concept of ‘job crafting’. According to the paper What is job crafting and why does it matter?by Justin Berg, Jane Dutton and Amy Wrzesniewski: “Job crafting captures the active changes employees make to their own job designs in ways that can bring about numerous positive outcomes, including engagement, job satisfaction, resilience and thriving.”

Job crafting is a concept that is not readily discussed, however is certainly one worth learning more about if you company is looking to increase employee engagement.

What is job crafting and why does it matter? offers a comprehensive insight into the concept, including how the process benefits employees, managers and companies alike. It also includes some of the drawbacks, if the process is not managed correctly. One of the interesting points the paper makes is that employees are often job-crafting their roles, without their managers being aware. They do so via assessing the most viable options available to them with the purpose of achieving a more satisfying worklife for themselves. It’s not necessarily to benefit the company – though companies can leverage this by having more formal job-crafting processes in place.

To read the full blog post visit Leading Company

 

Re-thinking Leadership & Power – Keeping Your Hands Clean!

I have written about this brilliant book before, ‘Power – The 48 Laws’ by Robert Greene & Joost Elffers.  It never ceases to amaze me how far fetched, yet sometimes relevant these laws are in today’s workplaces.  Some of the messages really resonant and can assist people in both better managing and advancing their careers.

An extract from the Law of ‘Keep Your Hands Clean’ states “As a leader you may imagine constant diligence, and the appearance of working harder than anyone else, signify power. Actually, though, they have the opposite effect: They imply weakness. The truly powerful seem to never be in a hurry or overburdened. While others work their fingers to the bone, they take their leisure. They know how to find the right people to put in the effort while they save their energy and keep their hands out of the fire.”

I suspect if you reflect on your career or those around you – examples of such ‘leadership’ or getting ahead can be found via the use of scapegoats.

Post and pray: Common talent-sourcing mistakes

While many job-seekers can be accused of a pokies-style job search approach, as highlighted in my recent article ‘Why online job seeking is similar to playing the pokies’, companies are equally guilty of lacking robust strategies when it comes to hiring via online channels.

It may be sign of the times, in that technology has made us all rather lazy. Unfortunately, though, it is not serving job seekers or employers well.

Having worked in corporate human resources, recruitment agencies and having run a job site for many years, I have seen a lot of the behaviours that occur when it comes to sourcing talent.

More often than not, the hiring of staff is a reactive process, with little time or thought given to the planning and strategy stage of the process. This could be because it involves the tough stuff and takes time to discuss and formalise the real criteria around the talent the company is looking for. More often than not, those hiring miss these crucial steps, which results in a job ad being thrown up (via all sort of online channels).

To read about the most common mistakes made, visit Leading Company

 

 

Have you followed up on any interviews lately? Why keeping in touch is a good career management strategy

While job seeking has its ups and downs, there are certainly things you can be doing to build relationships, your networks and potentially your pipeline of job opportunities. Better still by doing these you stand out from the crowd.

It is unfortunate that there is not enough professionalism and general courtesy in the recruitment process by those doing the hiring. As job seekers, the lack of acknowledgement of applications is frustrating, as is the lack of communication following phone calls and interviews. In the instances where you never hear anything back, follow up once or twice however if there is no response then move on. It is their loss!

Just because some of those doing the hiring lack professionalism – you can rise above it.

After an interview, do follow up with a thank you email or letter?

Even if you receive the call to say that you were not successful with a particular role, be it with an agency or employer direct, thank them for their time and indicate that you would like to keep in touch about future opportunities. Particularly with an employer that you felt was the right organisational fit for you. It is worth mentioning this and that you would welcome the opportunity to be considered and contacted about upcoming jobs. Schedule to send an email or call every few months to check in with them.

Rather than doing what most job seekers do when unsuccessful (which is to throw away the business card of the hirer in disappointment) look at it as a potential longer term opportunity to build your pipeline of job opportunities.  

You just never know what is around the corner, and believe me – this small action can make a big difference.  

Why online job seeking is similar to playing the pokies. How to change your strategy to increase your odds of hitting the jackpot!

Dedicating most of the job search to applying for online job ads is the same as playing the pokies. It is a numbers game and the odds are against you. Yes, it offers a simple way to apply however, it isn’t particularly effective. It leads to a decrease in morale and motivation by job seekers as they are applying for jobs of various authenticity.

While there are some genuine advertisers, job ads are often posted by advertisers and recruiters to:

  • Fish for candidates,
  • Fill their databases,
  • Meet their interview quotas, and
  • Follow policy to advertise jobs even though the preferred candidate has already been identified.

Job sites traditionally assist job seekers who are an ‘exact match’ of what the employer or recruiter is looking for, and too many job seekers waste their time applying for jobs that they simply don’t match. Job seekers haves no idea about which stage the recruitment process is at, sometimes applying for jobs that are at third round interviews! All of this adds to the frustration and despair of the job seeker – not to mention time wasted.

So how does a job seeker change their strategy to hit the employment jackpot?

I am dogmatic with my coaching clients in getting them to follow the 70/30 rule when it comes to job seeking. It’s a message that if often repeated many times before a client will change their behaviours. The first step – long before applying for jobs – is to ensure they have a strategic job search plan in place.

The formula for a successful strategy is generated from:

  • Identifying and articulating jobs you want to do,
  • Why you want that kind of job, and
  • What you have to offer prospective employers (your pitch).

To execute your job search strategy, you should spend 70% of your time conducting informational interviews, calling, or organising coffees with people in your network. You must begin to expand your networks to help you get in front of the right people – the decision makers.

I allow about 30% of time to be dedicated to online research, job boards, or social media sites such as Linkedin. That is not to say that I am not an advocate of social media and job sites – I certainly am. As the co-founder of the former exclusive jobs and careers site Six Figures, I certainly saw high income earners sourcing employment via websites. However, online job searching should form a part of the job seekers strategy not the majority of it.

Another key step in successful job seeking is face-to-face interaction. I encourage my clients to keep in mind that very few sales are done via email! The best way to sell yourself and close the deal on your next great new job is to be out there meeting with the right people who can assist you in securing your next role.

Three steps to a successful job seeking strategy:

  • Build a strategy based on the preliminary work you have done on yourself,
  • Follow the 70/30 rule by dedicating the majority of your time on the phone or in face-to-face meetings; and
  • Don’t get hooked on the pokies!

Are you losing good staff? The best way to keep them costs nothing

Talent retention has long been communicated by companies as a key challenge.

Often companies instigate or upgrade Human Resource Information Systems (HRIS) or engage consultants to help solve the problem.

Added to this, companies are now also concerned about internal talent mobility, as cited in The Australian’s story, ‘What they do not know can hurt them’ by David Wilson [November 26, 2011].

Wilson’s article states “employers desperate to match the right … to the right jobs face chronic shortages of computerised staff background information and data to make fully informed decisions.” This may well be the case, but the solution to these challenges does not necessarily rest with having more computerised data about staff – well not initially, anyway.

What companies need to look at is their overall process, rather than jumping in to buy or upgrade their HRIS.  While having a snappier computer system is theoretically easy (albeit expensive), it rarely fixes the real problem – which is the data these systems contain.

Data is only as good as the relevance of information inputted.  Which, in reality, often has little input from the staff member – rather, it contains their resume (a historical document) and some personal or interview data and maybe some performance reviews. All offer questionable strategic value.

To read the full article, visit Leading Company

Leading Company – the new site for CEO’s, Senior Executives & mid market Entrepreneurs

We walk in the shoes of the business leaders of Australia as they make sense of a future landscape.”

I am delighted to have been asked by Kath Walters (former senior writer and editor of BRW magazine) to contribute as a blogger on HR, Recruitment & Careers related topics to Leading Company, the new site that reveals how Australia’s top leaders are changing the game.

“We have created LeadingCompany to fill a gap. While SmartCompany and StartupSmart have become Australia’s leading source of information and advice for SME business owners and managers, until now there has been nothing to help CEOs, senior executives and mid-market entrepreneurs navigate the pathway to become a leading company.”

To find out more about Leading Company &/or to subscribe to their newsletter visit the Leading Company site.

Are You In Recruitment? Don’t Miss The RHUB Conference

“The road ahead is littered with challenges for recruiters, find out what’s the right route to take at RHUB conference”

What challenges awaits the recruitment community in 2012? What strategies and recruitment models will work? What do HR professionals and employers want from talent solution suppliers? How will government policies affect recruitment? What new recruitment delivery trends are emerging? What must recruiters do to navigate the unknown road ahead? These and many other burning issues concerning recruiters will be addressed at the first Recruiters’ Hub (RHUB) Conference in Sydney on 21-22 March.

Over two days, twenty five speakers will address a wide range of recruitment issues that will have a profound bearing on how recruitment is performed in 2012.

Who should attend? RHUB is designed for agency recruiters, talent solution providers and vendors serving the HR sector. Day two sessions are relevant for everyone including corporate recruiters. Anyone involved in talent acquisition will benefit from two days of discussions and insights into the future of recruitment. Early bird price ends on 24 Feb, register now.                                                                                  

Find out why today’s career success is dependent on having five business cards not one!

Howard Figler, author of ‘The Complete Job Search Handbook’ is one of the greats when it comes to career management and job searching. He is in the same league as Richard Nelson Bolles, author of ‘What Colour Is Your Parachute?’ While flicking through one of his books this week, ‘The Career Counsellors Handbook’ I was taken with what he wrote in regards to business cards.

Figler suggests we should all carry five business cards. He does not literally mean five business cards, rather five business cards that pitch us and our various services / products we offer the marketplace.  In the age where the growth in contracting is surpassing full time permanent jobs, it certainly makes sense to have more than one income generating identity.  His thinking is more akin to having a portfolio career.

Increasingly the ‘employee’ is not tied to one employer, rather they have outside interests, and revenue generating streams. This can vary from sitting on paid boards, to interests in race horses, property development, online businesses, start ups, distributor, paid blogger / writer and so on.  We all know that the world of work is an uncertain one, and having multiple revenue generating streams to rely upon is a good career risk management strategy.

In ’The Career Counsellors Handbook’ Figler suggests ideas for what may be on these five business cards;

  • Two or three different employers who have contracted your services
  •  A part time business that supports you when you are between jobs
  • A business you have developed to supplement your income
  • Other business ideas you are cultivating
  • A source of income you are building for your retirement

While five may seem a lot and you may feel like you are not committed to any one business / job , the reality is that all of these will be at different stages, requiring different degrees of time and/or financial investment. Given the economy turns so quickly, it makes sense to hedge your bets and have options. In my opinion and from personal experience, it also makes for a far more exciting and richer work life.

Share your thoughts and experiences on having 5 business cards.